Horizon Healthcare – Derby City Centre – NHS GP doctors surgery

Horizon Healthcare – Derby City Centre NHS GP Surgery

About Us

Horizon Healthcare proudly serves the Derby City Centre community as a trusted NHS GP surgery. We focus on providing personalised, high-quality care to every patient who walks through our doors. With a team committed to health and wellbeing, we support individuals and families throughout all stages of life.

Our practice offers continuity of care and timely access to essential medical services. By working closely with patients and other health professionals, we help ensure efficient, effective treatment plans. Horizon Healthcare stands as a central point of care for the local population.

Opening Times

We offer convenient opening hours to make accessing care easier for everyone. You can check our website for current times and updates, including changes during public holidays. If the surgery is closed, our site provides clear instructions on where to go and who to contact for urgent help.

Meet the Staff

At Horizon Healthcare, our team includes experienced GPs, skilled nurses, healthcare assistants, and a responsive administrative staff. Each professional takes pride in offering respectful, compassionate service. Moreover, our team works collaboratively to deliver safe and effective care across all areas of general practice.

Policies

We follow a set of clear policies to safeguard our patients and uphold NHS standards. These include commitments to data protection, confidentiality, accessibility, and equal treatment. We also regularly review our procedures to maintain compliance and improve the care we deliver.

Feedback and Complaints

Your feedback plays a vital role in shaping our services. We actively encourage patients to share their experiences—whether positive or negative. When concerns arise, we address them through a structured complaints process designed to produce fair, timely outcomes. Ultimately, we aim to improve through continuous listening and learning.

Services

We provide a wide range of NHS services tailored to individual needs. These include general consultations, chronic condition management, blood tests, immunisations, cervical screening, contraceptive advice, and more. In addition, our clinicians offer lifestyle support and mental health care. If required, they also refer patients to appropriate specialists.

All services are designed with patient wellbeing at the forefront. From minor procedures to long-term care planning, our surgery strives to offer timely and compassionate treatment.

Patient Participation Group

We invite patients to get involved through our Patient Participation Group (PPG). The PPG meets regularly to discuss ideas, raise concerns, and help improve our services. Updates and invitations to join are shared on our website. By joining, you can contribute directly to the future of the surgery.

News and Announcements

Stay up to date with our latest news and local healthcare announcements. We post updates about service changes, public health campaigns, seasonal advice, and more. Our aim is to keep patients informed and engaged with both practice and NHS developments.

Care Quality Commission (CQC)

The Care Quality Commission inspects our practice to ensure we meet national care standards. Horizon Healthcare has consistently met safety, effectiveness, and patient welfare benchmarks. We publish our most recent CQC ratings on our website, offering full transparency to our patients.

Integrated Care Board (ICB)

We partner with the Derby and Derbyshire Integrated Care Board to deliver joined-up health and care services. This collaboration allows us to coordinate treatment across multiple providers, creating better outcomes for our patients.