Zandri Hilmi – Addiction Clinical Supervisor

Zandri Hilmi - Addiction Clinical Supervisor

Zandri Hilmi serves as an Addiction Clinical Supervisor with Virtual Care Professional Services in South Africa. Early in her life, she embarked on her own recovery journey in March 1998, which fuels her deep empathy and commitment. Since 2005, she has combined personal insight with professional expertise to guide addiction counsellors and recovery coaches toward excellence. Moreover, Zandri holds advanced credentials in clinical supervision and addiction treatment, ensuring that every programme she oversees adheres to the highest ethical and evidence-based standards. Consequently, she empowers both clients and professionals by modelling compassion, integrity, and clinical rigour.

Meanwhile, Zandri continuously updates her practice through participation in national conferences and peer-supervision networks. Furthermore, she integrates contemporary methods—such as Motivational Interviewing, Trauma-Informed Care, and Cognitive Behavioural Therapy (CBT) frameworks—into her supervisory approach. Therefore, each counsellor under her guidance receives structured support, clear feedback, and targeted training that translate into improved client outcomes. As a result, teams working with Zandri demonstrate measurable progress in both professional confidence and treatment efficacy.

Services

• Clinical Supervision: Provides one-on-one and group supervision sessions that ensure counsellors follow best-practice protocols and ethical guidelines.

• Clinical Consulting: Offers tailored advice on programme development, staff training, and the implementation of cutting-edge treatment modalities within addiction services.

• Telehealth Quality Assurance: Oversees the integration of secure telehealth technology, including interactive whiteboards and digital client portals, to maintain confidentiality and accessibility.

• Professional Development Workshops: Facilitates workshops on relapse prevention, family systems theory, and self-care strategies for helping professionals.

Each service reflects Zandri’s commitment to personalised support and continuous improvement. Additionally, she utilises performance metrics and feedback loops to refine programmes regularly. Consequently, organisations under her supervision report higher client retention rates and enhanced staff morale.

Additional Information

Virtual Care Professional Services operates on a secure telehealth platform, which features encrypted video conferencing, a digital resource library, and real-time progress-tracking tools. Private supervision rooms support confidential discussions, while shared virtual meeting spaces foster peer collaboration. Moreover, Zandri provides portable supervision kits—including reference guides and mindfulness-exercise cards—to reinforce learning between sessions. Therefore, professionals can integrate new techniques immediately into their client work.

Furthermore, Zandri leads monthly peer-support circles, where counsellors and coaches exchange insights, troubleshoot challenges, and celebrate successes. This collaborative environment builds resilience across the team and sustains high standards of care. Meanwhile, regular feedback surveys inform ongoing programme enhancements, ensuring that services evolve alongside emerging research and client needs.

Clients and colleagues consistently praise Zandri’s empathetic leadership and clear communication. They note significant improvements in clinical competence and client satisfaction following her supervision. Indeed, many report enhanced confidence in managing complex cases and fostering client trust. Finally, Zandri emphasises a clear call to action: Schedule a supervision consultation today to elevate your practice under her expert guidance.