1. What type of information do we collect?

We collect two main types of information from users:

• Personal information: This is information that can be used to identify you as an individual. We collect personal information from users who register on our website, such as name, email address, age, gender, location, and other relevant details you choose to provide during registration or when taking assessments.
• Non-personal information: This is information that cannot be used to identify you as an individual. We collect non-personal information such as device type, IP address, browser type, and cookies. This data is collected automatically when you use our website.

2. How and why do we collect data?

We collect data in a few different ways:

• Registration: When you register on our website to access personalized features, we collect the information you provide during registration.
• Forms and Assessments: We may collect additional information when you fill out forms on our website or take mental health assessments. The specific data collected will vary depending on the assessment.
• Website Interactions: We collect some non-personal information automatically through your interaction with our website. This helps us understand how users navigate the site and improve your experience.

3. How do we use your data?

We use the data we collect to:

• Provide personalised mental health resources and support: We use your personal information to tailor our website content and suggest resources that may be relevant to your needs based on your responses to assessments and interests.
• Improve our website: We use the data we collect to understand how users interact with our website and make improvements to the user experience.
• Communicate with you: We may use your email address to send you important information about Mental Matters SA, such as updates to our services or resources. You can opt out of receiving these emails at any time (see below).

4. How can users opt out?

You have control over your data and can opt out of data collection and communication in a few ways:

• Email opt-out: You can unsubscribe from our email list at any time by clicking the “unsubscribe” link at the bottom of any email we send you.
• Data deletion: You can delete your account and all associated data by contacting us at info@mentalmatters.co.za.

5. What data is shared with third parties?

We understand the importance of data privacy and do not share your personal information with third parties without your explicit consent. The only exceptions are:

• Service providers: We may share your data with third-party service providers who help us operate our website and provide our services. These providers are contractually obligated to keep your information confidential and secure.
• Legal requirements: We may be required to disclose your personal information if compelled by law or to comply with a court order.

6. How long is data retained?

We will retain your personal information for as long as your account is active or as long as necessary to provide you with the services you have requested. We will also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. How is data protected?

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. 

This includes:

• Secure storage of data
• Encryption of sensitive information
• Regular security reviews and updates

8. What is the dispute resolution process?

If you have a complaint or dispute regarding our use of your personal information, please contact us at info@mentalmatters.co.za. We will investigate your complaint promptly and take appropriate steps to address your concerns.

9. What happens if ownership is transferred?

In the event of a change in ownership or control of our business, your personal information may be transferred to the new owner or controller, provided they comply with applicable data protection laws.

10. Children’s Privacy:

Mental Matters SA is committed to protecting the privacy of children. Our website is not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at info@mentalmatters.co.za. We will take steps to delete the information from our records.

11. Compliance with POPIA:

Mental Matters SA is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa. This includes implementing appropriate measures to ensure the confidentiality, integrity, and availability of your personal information, obtaining your consent for the processing of your personal information, and providing you with access to your personal information upon request.

By using our website, you consent to our collection, use, and sharing of your personal information as described in this privacy policy. We reserve the right to modify this policy at any time, and any changes will be posted on our website. We encourage you to review this privacy policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions about this privacy policy, please contact us at:

• Email: info@mentalmatters.co.za
• Address: Bellville, Cape Town, South Africa