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What to Do (and Not Say) to Someone Who’s Feeling Down

What to Do (and Not Say) to Someone Who’s Feeling Down

Have you ever noticed someone you care about withdraw or seem a little down? It can be tough to know what to say in those moments. While we naturally want to offer words of encouragement, sometimes finding the right thing to say can feel tricky. This article explores ways to communicate effectively with someone who’s feeling low and provides tips on what to do (and not say) to offer genuine support.

Offer Empathy and Validation

When someone is feeling down, one of the most powerful things we can do is simply listen and validate their feelings. Express empathy by acknowledging their emotions without judgment or trying to fix their problems. Phrases like, “I’m here for you,” “I understand why you’re feeling this way,” or “It’s okay to feel sad” can provide comfort and reassurance.

Provide Practical Support

Sometimes, actions speak louder than words. Offer practical support by asking how you can help or suggesting specific ways you can assist them. Whether it’s doing their grocery shopping, cooking them a meal, offering to babysit, or simply spending time together, showing up for someone in tangible ways can make a big difference in their mood and well-being.

Focus on the Present Moment

Encourage the person to focus on the present moment and engage in activities that bring them joy or provide a distraction from their sadness. Invite them to go for a walk, watch a funny movie, or engage in a hobby they enjoy. Remind them that it’s okay to take things one step at a time and that they don’t have to solve everything all at once.

Actively Listen

When we offer support, truly listening is key. This goes beyond simply staying silent and waiting for your turn to speak. Active listening involves paying close attention to what the person is saying, both verbally and nonverbally. Notice their body language, facial expressions, and tone of voice. Use open-ended questions to encourage them to share their feelings more deeply. Instead of questions with yes or no answers, try phrases like, “Can you tell me more about that?” or “What has been the hardest part about this?”

Once they’ve shared, paraphrase what you’ve heard to show you’re understanding their experience. You could say something like, “It sounds like you’re feeling really overwhelmed right now,” or “I can see why this situation would be frustrating.” This demonstrates that you’re engaged in the conversation and actively trying to understand their perspective.

Avoid Minimising or Dismissing Their Feelings

While our intentions may be good, certain phrases can come across as dismissive or minimising of someone’s feelings. Avoid saying things like, “Cheer up,” “It could be worse,” or “Don’t be so negative.” Instead, validate their experience and offer support without judgment.

Don’t Offer Unsolicited Advice

Try not to offer unsolicited advice or to fix the person’s problems. While you may have good intentions, offering solutions without being asked can make the person feel unheard or invalidated. Instead, focus on listening actively and offering support in whatever way they need.

Encourage Professional Help

If someone’s low mood persists, it might be a sign of something more serious, like depression. Gently encourage them to reach out to a mental health professional for additional support. You could use phrases like: “Would you be open to talking to a therapist?” or “There are some great resources available if you’d like to consider professional support.”

By following these tips, you can be a strong support system for someone who’s feeling down. Remember, sometimes the most powerful thing you can do is simply be there for them. Listen actively, offer practical help when possible, and let them know you care. Even small gestures can make a big difference during difficult times. And lastly, don’t forget to take care of yourself too – you can’t pour from an empty cup!

Encouraging Words:

  • You are strong and capable, and you will get through this.
  • Even though things feel tough right now, there is always hope for brighter days.
  • I believe in you.
  • You are not alone. There are people who care about you and want to help.
  • Remember, you are worthy of love and happiness.

Mental Matters is a resource and information platform. We do not provide medical advice, diagnosis, or treatment. While the information on our website is for general awareness and support, it should not replace professional advice. For any mental health concerns, please consult a qualified healthcare or mental health professional.


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